Enhancing personal injury fraud detection

Sherlock Alert is the cutting-edge solution designed with input from clients and following proof of concepts with leading UK insurers and compensators. It supports users in navigating regulatory landscape for personal injury claims, enabling them to gather evidence and consider their position on fault within 30 business days.

Sherlock Alert uses the information exchanged between an insurer/compensator and the Compensation Recovery Unit [CRU] combined with data sources from CRIF’s ID verification tool, Sherlock Alert automatically detects when the claimant’s National Insurance Number [NI] may have been altered to commit fraud. Unlike other algorithms, the accuracy comes from checking actual NI numbers, making it a unique and game-changing tool in the market.

Sherlock Alert is an extension to Sherlock Investigation, CRIF’s counter fraud solution. Used by around 100 insurers, it automates the fraud investigation process by notifying the fraud prevention team. This removes any ‘overlook risk’ arising from reliance on manual notification by the claims handler, saving valuable time and boosting the investigation process. 

Covered industries

Proven Results

Sherlock Alert has a proven track record for detecting PI claims fraud. CRIF led insurer/compensator pilots which showed that 5% of submitted PI claims had an NI number mismatch, and of those, 20% were classified as suspicious following ID verification checks. Further investigation proved that 70% were fraudulent. With Sherlock Alert, you can guarantee significant ROI, especially as a plug-and-play tool with no IT cost impact.


Business People 40 400
Business People 5 320

Your Potential Loss Savings

  • 36,000 PI claims submitted to the CRU annually
  • Stopping 250+ additional fraudulent PI claims
  • £10,431 – the average cost of a fraudulent PI claim according to ABI stats
  • £2.6 million in estimated loss savings.

Key benefits

Staying ahead with alerts

Receive prompt alerts to the fraud investigation team with new insights to better tackle fraud.

Boosting savings

Experience significant improvement in loss savings by enabling the detection of a higher number of fraud cases.

Streamlined claims processing

Enjoy improved operational efficiency in claims handling by intercepting “adverse claims” early in the process.

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