Enabling digital communication between insurers and the DWP
A unique workflow solution enabling insurers to electronically submit and receive messages to and from the Department for Works and Pensions (DWP).
The CRU Electronic Messaging service (CRU EM) allows a two-way electronic dialogue between the compensator and CRU and covers the end-to-end CRU process and the lifespan of an open claim.
CRIF developed and implemented the CRU EM service in 2004, working closely with the DWP to create automated messaging between the compensator and CRU and to facilitate electronic data exchange on certificates and compensation information.
Integrated with CACHE PI, the CACHE CRU EM service provides front-end validation, preventing the need to rework details, and results in a significant reduction in paper rejections from the CRU. There is an instant audit trail of exchanged messages, and online management reports can be generated for workflow and billing. Continually updated to reflect government legislative changes, the service also delivers improved security, supports better data integrity and is IS0 27001 and IS0 9001 certified.