CRIF’s latest Banking on Banks report delves into the evolving landscape of financial services, where shifting regulatory frameworks and growing consumer expectations around sustainability and corporate ethics are reshaping how banks and financial providers operate.

'Banking on Banks 2024: ESG' reveals how 7,000 consumers across Italy, Germany, France, the UK, Austria, and the USA are responding to environmental, social, and
governance (ESG) principles. 

The report looks at the growing generational divide around ESG-related issues and how they are likely to continue informing younger consumers' decisions. It also delves into the differences between markets, where consumers in some countries place more importance on efforts by financial providers to support sustainability and promote transparency in their business.

The growing demand for more ethical financial products and services reflects a broader shift in consumer values.

There is a clear generational divide emerging, with younger demographics leading the call for ethical and environmentally-minded financial services. For example, 54% of consumers aged 18-34 say they are more inclined to choose a financial provider that actively protects the environment, compared to just 44% of those aged 55 and over.

Download your free copy to explore how financial services can better align with evolving consumer expectations around sustainability and ethics. 

Banking on Banks Reports 2024

Banking On Banks 2024 Draft Covers

Credit and Debt

A generational challenge for banks and insurers

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Banking On Banks 2024 Draft Covers

Data and Trust

Moving forward responsibly

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Banking On Banks 2024 Draft Covers

The Customer Experience

Making digital financial services more personal

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Previous Editions

Banking on banks 2023

Banking on Banks 2023

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Banking On Banks CRIF

Banking on Banks 2022

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