London, May 26
London, May 26
Insurers are challenged to differentiate their services by delivering exceptional customer service with increasing speed. CRIF understands that access to information drives the ability to accurately price risks, appropriately resolve claims and dynamically prevent fraud. The company has built long term, trusted partnerships with its customers, continually innovating by understanding and anticipating the market’s needs; enabling customers to equip themselves with the right information to support profitable business retention and growth.
CRIF’s Total Lifecycle Solutions product suite supports insurers throughout the insurance lifecycle from the point of quote and sales to fraud investigation and claims management. The company continually invests in R&D to be at the cutting edge of market developments, permanently agile and highly responsive. Leading UK insurers have been vocal about the benefits they derive from working with CRIF.
Glen Marr, Claims and Counter Fraud Director at 1ST CENTRAL Insurance Management Ltd said: “1ST CENTRAL has been working closely with CRIF for some time. The support and services they provide have featured as one part in the development and deployment of our market leading and award winning counter- fraud defences and have helped us to become firmly established as a successful challenger brand in the private motor insurance market.”
Michael Kelly, Head of Counter Fraud – Direct and Retail Partnership at AXA Insurance commented: “AXA has built a strong relationship with CRIF in recent years which has enabled us to explore new ways of using claims data at all points in the policy lifecycle. CRIF provides key insurance products along with a service which is built on a close and personal relationship with their clients. This has allowed us to work together to resolve problems by creating innovative solutions.”
Rhodri Charles, Head of UK Motor Pricing & Analytics at Admiral explained: “Admiral uses a suite of CRIF services at various points in the customer lifecycle, across multiple lines of business including motor, household and personal injury. The CRIF team took the time to really understand our business operating environment and internal processes and this consultative approach has meant that they were able to, and continue to, advise and tailor their offerings to best support our needs. Our evolving partnership with CRIF and the continued commitment from their team has supported our business success over the past eight years and I am sure will continue to do so in the coming years.”
Sara Costantini, Managing Director at CRIF Decision Solutions thanked her colleagues for their hard work, passion and dedication to developing and delivering advanced technology to serve the UK insurance industry. She explains: “Our average year on year revenue growth stands at 20% and the number of enquiries and claims handled by our Cache system is now in excess of 37million. This growth can be attributed to our commitment to anticipating and exceeding the needs of our customers. As a Group CRIF has an expansive international foot print; over 6,300 banks and financial institutions and more than 44,000 business clients use CRIF services in 50 countries. We leverage synergies and core competencies with an understanding of local culture and unique market needs and this is key to providing greater flexibility and maintaining our high quality standards. We will continue to draw on our global best practice knowledge and innovate to serve the UK market, supporting our UK insurance customers with tomorrow’s technology solutions delivered today.”
